Technical Support Engineer

April Joy
Deang

Engineer ✦ Analyst ✦ Author

I help teams run and understand their cloud — as a Technical Support Engineer, AWS Community Builder, and Tutorials Dojo author writing about AI, MCP, and everything in between.

3× AWS Certified Data Analytics Tech Author Quezon City, PH
Get in touch View credentials
3× AWS Certified
6+ Articles
5+ Workshops
5 Communities
April Joy Deang
AWS Certified
3× Certified
Published on
Tutorials Dojo
FIG. 01 — April Joy Deang, Quezon City
Scroll to explore
Why I do this

I turn cloud complexity into things people can actually use — one certification, one article, and one late-night deploy at a time.

Chapter 01 — About

The story so far

I like learning, building, and turning cloud complexity into something people can actually use.

I'm April — a cloud engineer who found her way into tech through curiosity and a lot of late-night documentation. I care less about buzzwords and more about whether the thing actually works for the person on the other end.

I started in data, making sense of datasets for the Quezon City local government, then moved into IT operations and cloud support. Somewhere along the way I fell for AWS — and haven't stopped since. Today I'm a Technical Support Engineer at Valueline Systems, a 3× AWS Certified cloud practitioner, an AWS Community Builder, and a published author at Tutorials Dojo writing about AI, MCP servers, and cloud infrastructure.

When I'm not troubleshooting cloud environments or writing, you'll find me helping run developer communities — from AWS BuildHers+ to Python Philippines — because the best way to learn is to build alongside other people.

Currently — deep in AWS Bedrock & agentic AI, building demo chatbots and writing about where cloud meets AI.
Chapter 02 — Certifications

Certifications & Training

Validated AWS expertise across cloud, AI, and architecture — reinforced by ongoing partner training and community leadership.

3×
AWS Certified Professional

Validated across AWS Foundational, Associate, and AI domains

AWS Community Builder
Certifications
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AWS Certified Cloud Practitioner badge

AWS Certified Cloud Practitioner

Amazon Web Services
Issued Sep 2025 · valid to 2028
Foundational Verify
AWS Certified AI Practitioner badge

AWS Certified AI Practitioner

Amazon Web Services
Issued Feb 2026 · valid to 2029
Foundational Verify
AWS Certified Solutions Architect Associate badge

AWS Certified Solutions Architect – Associate

Amazon Web Services
Issued Dec 2025 · valid to 2028
Associate Verify
AWS Training & Workshops
01

Partner Builder — Data & AI Enablement Workshop

2025
02

AWS Philippines Partners — Database Acceleration Workshop

Workshop
03

Experience Based Acceleration (EBA) — Partner Bootcamp & ISV Tooling

Bootcamp
04

Migration & Modernization — EBA & ISV Tooling Workshop

Workshop
05

Unlock the Future — AWS re:Invent 2025 AI & ML Innovations for Partners

re:Invent 2025
IBM Partner Badges
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Support Services Sales Foundation2025 TLS Technical Sales — Intermediate2025 IBM LinuxONE 4 Sales Foundation2025 Linux on IBM LinuxONE — Intermediate2025 IBM FlashSystem Sales Foundation2025 IBM FlashSystem Technical Sales — Intermediate2025 IBM Power IaaS Solutions Sales Foundation2025 IBM Power Virtual Server — Intermediate2025 IBM Power Virtual Server Technical Sales — Intermediate2025
View all 12 verified badges on Credly
Chapter 03 — Stack

Tech Stack

The tools, platforms, and languages I reach for — across cloud, data, and the web.

Cloud & DevOps
AWSAmazon BedrockCloud InfrastructureTroubleshootingIAM
Programming
PythonDjangoJavaScriptHTMLCSS
Data & Analytics
SQLPostgreSQLPandasNumPyMatplotlibExcel
Design & Content
Social Media StrategyContent CreationCreative DesignCanva
Chapter 04 — Experience

The journey so far

Where I've worked and the communities I've built with — scroll down and watch the story draw itself.

🏛️
Data Analyst InternNov 2024 – Feb 2025
Quezon City Government
Internship
🐍
Finance & Ticketing VolunteerNov 2024 – Present
Python Philippines (PythonPH)
Volunteer
🔬
Creative AssistantNov 2024 – Aug 2025
PCSMST – TUP Manila Student Chapter
Volunteer
🔷
Social Media Relations LeadOct 2024 – Aug 2025
GDG on Campus – TUP Manila
Volunteer
🎓
Head of FinanceFeb – Aug 2025
Gradhawks: Graduation Committee
Volunteer
☁️
Social Media StrategistFeb 2025 – Present
AWS User Group BuildHers+ Philippines
Volunteer
🏢
IT OSS InternMar – May 2025
KMC Solutions
Internship
💼
Technical Support EngineerJul 2025 – Present
Valueline Systems & Solutions Corp
Full-time · Current
Chapter 05 — Selected Work

Things I've built

A few projects where I turned cloud & AI ideas into working software — plus the courses I've helped build and teach.

Keep scrolling
01 AI

Valueline Demo Chatbot

An AWS Bedrock–powered support assistant that answers questions about Valueline's services in natural language — live on this very site (bottom-right, give it a try).

AWS Bedrock · API Gateway · Lambda
02 Web

This Portfolio

A hand-built single-file site — no framework, no build step. Dark mode, a ⌘K palette, a live GitHub graph, and horizontal scroll journeys, all in vanilla HTML/CSS/JS.

HTML · CSS · JavaScript
View repo
03 Content

Cloud & AI Writing

An ongoing series of technical articles on AWS, agentic AI security, and the Model Context Protocol — breaking down hard cloud concepts for developers.

Tutorials Dojo · Author
Read articles
04 Course

GitHub Copilot: Zero to Hero

My first video course — co-created with the Tutorials Dojo team — teaching AI-first development with GitHub Copilot: writing, autocompleting, and optimizing code, plus testing and debugging real projects. Live on Udemy & Tutorials Dojo.

Video Course · Udemy · Tutorials Dojo
View course
05 Course

Claude Certified Architect (CCA-F)

Co-instructor on Tutorials Dojo's exam-prep course for Anthropic's Claude Certified Architect — Foundations — covering agentic system design, tool use, and Claude-powered architecture patterns.

Video Course · Anthropic · Tutorials Dojo
View course
See more on GitHub
Chapter 06 — Writing

Published Articles

Technical writing on AWS, AI & cloud infrastructure for Tutorials Dojo.

Keep scrolling
DEC 2025
Understanding the Agentic AI Security Framework: Made Easy

A breakdown of how autonomous AI agents introduce new security risks — from reasoning manipulation to memory poisoning — and how the Agentic AI Security Framework addresses them.

Tutorials Dojo Read article
NOV 2025
Cloud Infrastructure Management through Natural Language

How the AWS Cloud Control MCP Server enables developers to manage cloud infrastructure using natural language conversations instead of traditional IaC tools.

Tutorials Dojo Read article
NOV 2025
Mastering AWS Made Easy: A Beginner's Guide to the Knowledge MCP Server

The AWS Knowledge MCP Server changes how developers and architects navigate the massive AWS documentation landscape — making information retrieval faster and smarter.

Tutorials Dojo Read article
MAR 2026
The Economics of AI Infrastructure: Understanding AWS AI Factories

An exploration of enterprise AI infrastructure economics, sovereign deployment models, and how managed AI platforms reshape modern AI strategy.

Tutorials Dojo Read article
MAR 2026
Improving Application Security with AWS Security Agent

How AWS Security Agent bridges the gap between fast DevOps delivery and comprehensive security — bringing DevSecOps practices to modern cloud teams.

Tutorials Dojo Read article
FEB 2026
How MCP Servers Power Modern Large Language Models

MCP Servers solve context management for LLMs — enabling dynamic, secure, and intelligent conversation handling that early static-prompt systems could not achieve.

Tutorials Dojo Read article
View all on Tutorials Dojo
Chapter 07 — GitHub @dadulsawol ↗
— contributions in the last year
Chapter 08 — Contact

Have a project
in mind?

Whether it's a cloud architecture question, a collaboration opportunity, or just a chat about tech — I'd love to hear from you.

Email deang.apriljoy0923@gmail.com
LinkedIn Connect with me
GitHub @dadulsawol